Regional and small parcel delivery charges may vary.
Metro Delivery:
Arrives within 4–12 business days.Regional Delivery:
Arrives within 5–15 business days.Pick Up:
Available for collection within 4–5 business days.
End-time


Once you place your online order, you will receive an email notification or a phone call from one of our friendly customer service team members within 48 business hours to let you know the date that your order is scheduled for delivery.
| State | Metro Delivery | Metro Fees | Regional Delivery | Regional Fees |
|---|---|---|---|---|
| VIC | 4-12 business days | $10 per Parcel up to 15kg $134.95 per Pallet |
5-15 business days | TBC by Local Franchise |
| NSW | 4-12 business days | $10 per Parcel up to 15kg $134.95 per Pallet |
5-15 business days | TBC by Local Franchise |
| SA | 4-12 business days | $10 per Parcel up to 15kg $134.95 per Pallet |
5-15 business days | TBC by Local Franchise |
| QLD | 4-12 business days | $10 per Parcel up to 15kg $134.95 per Pallet |
5-15 business days | TBC by Local Franchise |
| NT | 4-12 business days | TBC by Customer Service | 5-15 business days | TBC by Customer Service |
| WA | 4-12 business days | TBC by Customer Service | 5-15 business days | TBC by Customer Service |
| ACT | 4-12 business days | $10 per Parcel up to 15kg $134.95 per Pallet |
5-15 business days | TBC by Customer Service |
| TAS | 4-12 business days | $10 per Parcel up to 15kg $134.95 per Pallet |
5-15 business days | TBC by Customer Service |
After placing your order, you’ll receive email/phone confirmation of pickup date within 48 business hours.
Questions? Visit/call your local store, submit an enquiry online, or call 1300 733 000 (9 AM – 5 PM AEST, business days).
Before You Buy: Key Information
Here are some quick answers to common questions to help you plan your project with confidence. If you need more detail, our team is always happy to help.
How long is my quote valid?
Quotes are valid for 30 days, unless stated otherwise.
Does a quote reserve stock?
No - stock availability can change.
Your order is confirmed once payment is received and stock is allocated.
Can I cancel or change my order?
- Stocked items can usually be changed or cancelled before dispatch (fees may apply).
- Indent, Clearance and As-Is items can’t be changed or cancelled once purchased.
Can I return my items?
Stocked items may be returned within 30 days if unused and in original packaging.
Please Note:
What should I know about store collection?
How does delivery work?
What if my order arrives damaged or incomplete?
Please report any damage or shortages within 7 business days and keep all packaging so we can assist you quickly.
What should I check before installation?
Before installing, check:
Once installation has started, we can’t accept responsibility for issues not reported beforehand.
Are there any additional fees?
Additional charges may apply in some situations, including delivery, redelivery, waiting time, handling, or payment surcharges. We’ll always aim to make these clear upfront.
Do you offer installation and warranties?
Installation is available for timber, laminate, vinyl and hybrid flooring. We don’t offer installation for tiles or stone. Product warranties apply where indicated. Clearance and As-Is items are not covered.
What if I find a cheaper price elsewhere?
Our Price Beat Guarantee may apply to comparable products and installation quotes. Conditions apply.
What are my rights under Australian Consumer Law?
All customers are protected by Australian Consumer Law, including rights to repair, replacement or refund for major faults.
If you’re unsure about anything, we’re here to help.
We’re looking forward to helping you bring your project to life.
At National Tiles, our floor and wall tiles are displayed using their nominal size for easy reference. Actual tile dimensions may vary slightly depending on the manufacturer, so it’s important to consider the true size when planning grout lines, tile layouts, or patterns. This applies to all types of tiles, including ceramic tiles, porcelain tiles, and natural stone tiles.
Colour, shade, size, and texture can differ between tile batches. If you’re ordering additional tiles to match your existing ceramic or porcelain tiles, contact customerservice@nationaltiles.com.au to ensure your new tiles come from the same batch for a seamless finish. Batch variations are normal but can impact how tiles line up, so confirming the batch is essential for consistent results.
Tile samples are a guide to colour, shade, texture, and pattern. Finished floor and wall tiles may vary slightly from samples due to production differences, but all tiles meet strict manufacturing standards. Always review samples before final installation to ensure your chosen tiles achieve the look you want.
Our extended warranties depend on where the product will be used—at home or in a commercial property—and whether it’s purchased by a homeowner or a business. For full details, visit our Help Centre or get in touch with our team.
Residential Business Warranty:
Residential Consumer Warranty:
Non-Residential Business Warranty:
Non-Residential Consumer Warranty:
Exterior poolside skimmer box cover designed to carry your selection of tiles, timber, pavers or concrete to match the pool surrounds, creating a luxurious, uninterrupted outdoor space.
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Please note: If this item is not in stock, additional lead times may apply.
Before You Buy: Key Information
Here are some quick answers to common questions to help you plan your project with confidence. If you need more detail, our team is always happy to help.
How long is my quote valid?
Quotes are valid for 30 days, unless stated otherwise.
Does a quote reserve stock?
No - stock availability can change.
Your order is confirmed once payment is received and stock is allocated.
Can I cancel or change my order?
- Stocked items can usually be changed or cancelled before dispatch (fees may apply).
- Indent, Clearance and As-Is items can’t be changed or cancelled once purchased.
Can I return my items?
Stocked items may be returned within 30 days if unused and in original packaging.
Please Note:
What should I know about store collection?
How does delivery work?
What if my order arrives damaged or incomplete?
Please report any damage or shortages within 7 business days and keep all packaging so we can assist you quickly.
What should I check before installation?
Before installing, check:
Once installation has started, we can’t accept responsibility for issues not reported beforehand.
Are there any additional fees?
Additional charges may apply in some situations, including delivery, redelivery, waiting time, handling, or payment surcharges. We’ll always aim to make these clear upfront.
Do you offer installation and warranties?
Installation is available for timber, laminate, vinyl and hybrid flooring. We don’t offer installation for tiles or stone. Product warranties apply where indicated. Clearance and As-Is items are not covered.
What if I find a cheaper price elsewhere?
Our Price Beat Guarantee may apply to comparable products and installation quotes. Conditions apply.
What are my rights under Australian Consumer Law?
All customers are protected by Australian Consumer Law, including rights to repair, replacement or refund for major faults.
If you’re unsure about anything, we’re here to help.
We’re looking forward to helping you bring your project to life.
Our extended warranties depend on where the product will be used—at home or in a commercial property—and whether it’s purchased by a homeowner or a business. For full details, visit our Help Centre or get in touch with our team.