The staff were very helpful, knowledgeable and friendly with respect to my queries regarding hearth tiles, highly recommended and will use them again for my flooring requirements.
I had an outstanding customer service from Cayla yesterday. She was very knowledgeable and patient, helped me lot to decide 3 different tiles styles for my new bathroom, loved the options she presented. If you go to National Tiles ask for Cayla!
Very welcoming staff with an excellent knowledge of their products as well as helpful tips for DIY enthusiast's. If you are looking for tiles, and would like useful advice, you must visit National Tiles Mornington.
We ordered from Wooloongabba (Brisbane) via Adrienne who was helpful with ordering and organising for our tiles to be transferred to our closest store, Lawton. The Lawton staff, Dom and the warehouse guy (sorry didn’t get his name), were outstanding. Super friendly, helpful and accommodating when we were coordinating picking up, and forklifting to our trailer.
Here’s a warm, genuine Google review that highlights Sam and Chantelle’s exceptional service and how they went above and beyond to help you.
⭐⭐⭐⭐⭐ Exceptional Customer Service – Above and Beyond!
A huge thank you to store manager Sam and Chantelle for their outstanding customer service at MOORABBIN store.
Sam was incredibly helpful when we first visited the store to choose tiles for our bathroom, but today they truly went above and beyond!
We were purchasing tiles for our second bathroom renovation and discovered we had miscalculated and were three floor tiles short, with our tiler on-site waiting to finish the job.
One quick phone call and Sam and Chantelle sprang into action! They located additional tiles in the warehouse, set them aside for immediate collection and saved the day. When we realised we were still one tile short, they quickly came up with a clever solution, suggesting the same tile pattern in a different size that would work perfectly.
What could have been a very stressful and costly delay was resolved through their quick thinking, genuine care and willingness to help.
It’s not every day you experience this level of customer service. Sam and Chantelle didn’t just sell us tiles; they took ownership of our problem and made sure we had a solution.
Exceptional staff, exceptional service and a store I wouldn’t hesitate to recommend! Thank you both for making what could have been a difficult day such a successful one. You are a credit to the business!
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