If you find lower price anywhere, we'll give it you for 10% less.
If you find a lower priced identical stocked item that's in stock with a competitor (even if it's on sale), we will not only match it, we will give it to you for 10% less.
You can obtain the price beat guarantee for instore and online orders.
If you have any questions please visit or call your local National Tiles store, submit an online enquiry or call 1300 733 000 between 9 AM to 5 PM AEST on business days.
$2995each
SKU
AUSFW500
Our lowest price guarantee.
If you find lower price anywhere, we'll give it you for 10% less.
If you find a lower priced identical stocked item that's in stock with a competitor (even if it's on sale), we will not only match it, we will give it to you for 10% less.
You can obtain the price beat guarantee for instore and online orders.
If you have any questions please visit or call your local National Tiles store, submit an online enquiry or call 1300 733 000 between 9 AM to 5 PM AEST on business days.
Standard metro orders start at $149.95. Regional or small parcel orders may vary
For Metro Delivery:
arrives 4-12 business days
For Regional Delivery:
arrives 5-15 business days
For Pick Up:
$29.95 transfer fee for tile and flooring orders (Metro Stores).
Express Pick Up
for Trade Items if in stock
click here for more info
Delivery
Pickup
Online Standard Orders
All online standard orders have either a pallet delivery fee of $149.95 or a parcel delivery fee of $10.
Delivery fees are automatically calculated at checkout based on the items in your order and postcode.
Once you place your online order, you will receive an email notification or a phone call from one of our friendly customer service team members within 48 business hours to let you know the date that your order is scheduled for delivery.
Delivery Fees & Timeframes
State
Metro Delivery
Metro Fees
Regional Delivery
Regional Fees
VIC
4-12 business days
$10 per Parcel up to 15kg $149.95 per Pallet
5-15 business days
TBC by Local Franchise
NSW
4-12 business days
$10 per Parcel up to 15kg $149.95 per Pallet
5-15 business days
TBC by Local Franchise
SA
4-12 business days
$10 per Parcel up to 15kg $149.95 per Pallet
5-15 business days
TBC by Local Franchise
QLD
4-12 business days
$10 per Parcel up to 15kg $149.95 per Pallet
5-15 business days
TBC by Local Franchise
NT
4-12 business days
TBC by Customer Service
5-15 business days
TBC by Customer Service
WA
4-12 business days
TBC by Customer Service
5-15 business days
TBC by Customer Service
ACT
4-12 business days
$10 per Parcel up to 15kg $149.95 per Pallet
5-15 business days
TBC by Customer Service
TAS
4-12 business days
$10 per Parcel up to 15kg $149.95 per Pallet
5-15 business days
TBC by Customer Service
Online Non-Standard Orders
Orders beyond 35 km from regional stores or greater than 1 pallet load, large format panels, or products >1200mm will incur additional fees. A customer service member will contact you within 24 business hours.
In-Store Orders
All orders incur a $149.95 Delivery Fee per pallet.
Large format panels or tiles >1200mm will incur additional fees.
Dispatch times: In-stock 1-3 days, Special orders up to 10 weeks.
Orders can be stored for 60 days free of charge.
Large Orders
Orders over 200sqm are subject to availability.
Pickup available for all online orders in Metro Stores.
Tile/flooring orders incur $29.95 transfer fee from warehouse to store.
Orders >20m² must be delivered or collected from a Distribution Centre.
In-stock items available for pickup in 4-5 business days.
After placing your order, you’ll receive email/phone confirmation of pickup date within 48 business hours.
Questions? Visit/call your local store, submit an enquiry online, or call 1300 733 000 (9 AM – 5 PM AEST, business days).
FAQ
Before You Buy: Key Information
Here are some quick answers to common questions to help you plan your project with confidence. If you need more detail, our team is always happy to help.
How long is my quote valid?
Quotes are valid for 30 days, unless stated otherwise.
Does a quote reserve stock?
No - stock availability can change.
Your order is confirmed once payment is received and stock is allocated.
Can I cancel or change my order?
- Stocked items can usually be changed or cancelled before dispatch (fees may apply).
- Indent, Clearance and As-Is items can’t be changed or cancelled once purchased.
Can I return my items?
Stocked items may be returned within 30 days if unused and in original packaging.
Please Note:
- Returns must be full boxes only
- Minimum return quantities apply (5m² or 3 boxes)
- A 20% restocking fee applies to approved returns
- Clearance, Indent and Special‑Order items are final sale
- Refunds are processed to the original payment method
What should I know about store collection?
- Please ensure your vehicle is suitable for the size and weight of your order
- Orders should be collected within 7 days (unless arranged otherwise)
- Loading assistance is limited and weight restrictions apply
How does delivery work?
- Deliveries are forklift off‑load only (no hand unloading)
- Delivery fees apply per pallet
- Delivery must occur within 30 days, unless arranged otherwise
- Delivery is considered complete once goods are delivered to your nominated address or collected
What if my order arrives damaged or incomplete?
Please report any damage or shortages within 7 business days and keep all packaging so we can assist you quickly.
What should I check before installation?
Before installing, check:
- Product type
- Quantity
- Batch and shade
Once installation has started, we can’t accept responsibility for issues not reported beforehand.
Are there any additional fees?
Additional charges may apply in some situations, including delivery, redelivery, waiting time, handling, or payment surcharges. We’ll always aim to make these clear upfront.
Do you offer installation and warranties?
Installation is available for timber, laminate, vinyl and hybrid flooring. We don’t offer installation for tiles or stone. Product warranties apply where indicated. Clearance and As-Is items are not covered.
What if I find a cheaper price elsewhere?
Our Price Beat Guarantee may apply to comparable products and installation quotes. Conditions apply.
What are my rights under Australian Consumer Law?
All customers are protected by Australian Consumer Law, including rights to repair, replacement or refund for major faults.
Need help?
If you’re unsure about anything, we’re here to help.
We’re looking forward to helping you bring your project to life.
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Warranty
Our extended warranties depend on where the product will be used—at home or in a commercial property—and whether it’s purchased by a homeowner or a business. For full details, visit our Help Centre or get in touch with our team.
Here are some quick answers to common questions to help you plan your project with confidence. If you need more detail, our team is always happy to help.
How long is my quote valid?
Quotes are valid for 30 days, unless stated otherwise.
Does a quote reserve stock?
No - stock availability can change.
Your order is confirmed once payment is received and stock is allocated.
Can I cancel or change my order?
- Stocked items can usually be changed or cancelled before dispatch (fees may apply).
- Indent, Clearance and As-Is items can’t be changed or cancelled once purchased.
Can I return my items?
Stocked items may be returned within 30 days if unused and in original packaging.
Please Note:
- Returns must be full boxes only
- Minimum return quantities apply (5m² or 3 boxes)
- A 20% restocking fee applies to approved returns
- Clearance, Indent and Special‑Order items are final sale
- Refunds are processed to the original payment method
What should I know about store collection?
- Please ensure your vehicle is suitable for the size and weight of your order
- Orders should be collected within 7 days (unless arranged otherwise)
- Loading assistance is limited and weight restrictions apply
How does delivery work?
- Deliveries are forklift off‑load only (no hand unloading)
- Delivery fees apply per pallet
- Delivery must occur within 30 days, unless arranged otherwise
- Delivery is considered complete once goods are delivered to your nominated address or collected
What if my order arrives damaged or incomplete?
Please report any damage or shortages within 7 business days and keep all packaging so we can assist you quickly.
What should I check before installation?
Before installing, check:
- Product type
- Quantity
- Batch and shade
Once installation has started, we can’t accept responsibility for issues not reported beforehand.
Are there any additional fees?
Additional charges may apply in some situations, including delivery, redelivery, waiting time, handling, or payment surcharges. We’ll always aim to make these clear upfront.
Do you offer installation and warranties?
Installation is available for timber, laminate, vinyl and hybrid flooring. We don’t offer installation for tiles or stone. Product warranties apply where indicated. Clearance and As-Is items are not covered.
What if I find a cheaper price elsewhere?
Our Price Beat Guarantee may apply to comparable products and installation quotes. Conditions apply.
What are my rights under Australian Consumer Law?
All customers are protected by Australian Consumer Law, including rights to repair, replacement or refund for major faults.
Need help?
If you’re unsure about anything, we’re here to help.
We’re looking forward to helping you bring your project to life.
Our extended warranties depend on where the product will be used—at home or in a commercial property—and whether it’s purchased by a homeowner or a business. For full details, visit our Help Centre or get in touch with our team.
