Price Guarantee Information

We’re committed to offering the lowest-priced tiles and flooring every day. We regularly check our competitor’s pricing to ensure ours are the best in the market. So, if you find a lower priced, identical, in-stock product with a competitor (even if it's on sale), we’ll not only match it, we’ll give it to you for 10% less.

Simply visit your nearest National Tiles location or contact our customer service team with proof of a lower price (print out, catalogue, website link). We’ll verify the price and take off another 10%.


checked & locked product range

At National Tiles, we are committed to providing our customers with the best value for their money. To ensure this, we check the pricing of our key competitors every month on relevant similar products. This way, our customers can be assured that they are getting the best deal possible across our high-quality ranges of tiles and flooring.


constraints & exclusions:

  • The product must be identical, (i.e., size, model, quantity, brand, colour)
  • The product must be in-stock and at a lower price with our competitor at the time of the price match request
  • (Southern Cross Ceramics products are considered in-stock and available for price matching.)
  • For instore price matching, the price must be advertised in a competitor’s store within a 10km radius
  • For online price matching the product must be available for purchase online
  • The competitors' conditions may apply i.e. location, payment type, freight, delivery etc.
  • We will not offer rain-checks for items that are not currently in stock
  • Our price match offer excludes commercial/trade or bulk volumes
  • Excludes products that are for sale via auction, stock liquidations or clearance (including eBay, third party sellers and online marketplaces)
  • Excludes club, event or membership offers third party promotions or pricing not available to the general public
  • Excludes all Natural Stone including tiles, pavers and custom pieces as well as installation products
  • Price beat guarantee on purchases made through a Franchise store is at the Franchisee's discretion.

If you have any questions please visit or call your local National Tiles store, submit an online enquiry or call 1300 733 000 between 9 AM to 5 PM AEST on business days.