Standard Delivery $75! Read More | Up to 5 Samples Free | Architectural Collection


Free Delivery  

  • Free Delivery on any Online or Store orders over $500
  • Offer applies to all metro deliveries and within the radius of 50 kilometeres of any regional/franchise store
  • Offer excludes Northern Territory, Western Australia, Tasmania & Australian Capital Territory
  • Offer not valid with further discounting beyond ticketed price
  • Offer valid for retail customers only
  • $70 flat delivery fee for orders under $500
  • Offer valid for orders placed from 25th December 2017 to 21st January 2018 


Standard Delivery Cost

  • $70 flat delivery fee for orders under $500
  • Regional Surcharge of 10% of the total order of tiles for selected regional postcodes. View list of Post Codes


Up to 5 Free Sample*

  • Up to 5 Free samples with Free Delivery.
  • Sample price is $4.95 each, from the 6th sample
  • Not available in conjunction with any other offer or promotion code.


Scheduling your Online Delivery

  • Scheduling your online order is easy!
  • Orders placed when the office is closed will be shipped once the office reopens.  We offer quick turnaround if you need it including next business day delivery for Metro areas which includes New South Wales, South Australia, Victoria  & Queensland.
  • Once your online order has been placed, you will be contacted by the next business day by one of our friendly order support team to schedule the delivery of your order to suit your needs. (ChristmasvPeriod excluded) 
  • For all other states (WA,ACT,TAS,NT) and regional areas please fill out an enquiry form at check out and we will get back with the delivery time.
  • We wish to do everything possible to ensure the safe and timely delivery of your order.


Delivery & Acceptance

Unless otherwise specified by National Tiles the point of delivery of the Goods shall be at the National Tiles premises. National Tiles may however elect to deliver Goods in accordance with delivery instructions provided by the Purchaser in which case the Purchaser is deemed to have accepted the Goods at the time of dispatch from the National Tiles premises.

National Tiles use third party freight companies and couriers to deliver your goods. Your details, including your name, delivery address and phone number, will be supplied to the freight company for the purpose of delivering your goods. You will be charged a delivery fee per delivery, which may vary depending on the quantity of product being delivered, the method of delivery and the location of the delivery. National Tiles are not responsible for any breakages or damage which may occur during delivery.

To ensure delivery can take place, please provide unrestricted, safe and easily accessible access and parking for the delivery vehicle and to the premises. If there is no one available at the Delivery Address to accept delivery, or there is limited access to the Delivery Address or it is unsafe or impractical to make delivery or for any other reason delivery cannot take place, you may be required to pay for an additional delivery fee for re-delivery. You or your representative may be required to sign a delivery form to confirm that the delivery has taken place.

Once delivered, please inspect the Goods and ensure the Goods delivered match your order. Make sure to inform usabout any damaged, missing and incorrect Goods within 24 hours.

Delivery and availability dates are estimates only and although National Tiles will use its best endeavours to maintain these estimates, no liability is accepted for delay from any cause whatsoever. The time of delivery in any quotation represents the time at which the Goods are to be ready for dispatch from the National Tiles premises. National Tiles does not accept orders under penalty for late delivery. National Tiles reserves the right to ship orders in whole or by instalment and each instalment shall be deemed to be sold under a separate contract. Any failure on the part of National Tiles to deliver within the time stated shall not entitle the Purchaser to repudiate the contract in whole or in part.

Due to OH&S laws it is increasingly difficult to source a delivery company that will hand unload tiles. Please be aware of the following: 
i. National Tiles will not deliver upstairs.
ii. National Tiles will only hand unload tiles up to 3m from entrance of garage or secure location. 2+ pallets will not be able to be hand unloaded.
iii. Extra charges apply. Please contact us for details

Force Majeure

If for any cause beyond the control of National Tiles, including but without limiting any act of God, war, strike, lock out, industrial dispute, governmental or semi-governmental award, enactment, priority or restriction, fire, flood, storm or tempest, delay in obtaining licenses, transport, labour or materials, accidents, damage to National Tiles works or business or those of its suppliers, National Tiles is prevented from making delivery or performance at the time stipulated, National Tiles shall be entitled at its option either to extend the time for delivery or performance for a reasonable period or to terminate the contract and the Purchaser shall not in consequence in either case have any claim for damages and shall pay for all deliveries made or services performed, prior to the date of such a termination and all expenses incurred and monies paid by National Tiles in connection with the contract.


See full T&C