Acceptance of delivery

Unless otherwise specified by National Tiles, the point of delivery of the Goods shall be at the National Tiles premises. National Tiles may however elect to deliver Goods in accordance with delivery instructions provided by the Purchaser, in which case, the Purchaser is deemed to have accepted the Goods at the time of dispatch from the National Tiles premises.

National Tiles use third party freight companies and couriers to deliver your goods. Your details, including your name, delivery address and phone number, will be supplied to the freight company for the purpose of delivering your goods. You will be charged a delivery fee per delivery, which may vary depending on the quantity of product being delivered, the method of delivery and the location of the delivery. National Tiles are not responsible for any breakages or damage which may occur during delivery.

To ensure delivery can take place, please provide unrestricted, safe and easyaccess and parking for the delivery vehicle and to the premises. If there is no one available at the Delivery Address to accept delivery, or there is limited access to the Delivery Address or it is unsafe or impractical to make delivery or for any other reason delivery cannot take place, you may be required to pay for an additional delivery fee for re-delivery. You or your representative may be required to sign a delivery form to confirm that the delivery has taken place.

Once delivered, please inspect the Goods and ensure the Goods delivered match your order. Make sure to inform us about any damaged, missing or incorrect Goods within 72 hours.

Delivery and availability dates are estimates only and although National Tiles will use its best endeavours to maintain these estimates, no liability is accepted for delay from any cause whatsoever. The time of delivery in any quotation represents the time at which the Goods are to be ready for dispatch from the National Tiles premises. National Tiles does not accept orders under penalty for late delivery. National Tiles reserves the right to ship orders in whole or by instalment and each instalment shall be deemed to be sold under a separate contract. Any failure on the part of National Tiles to deliver within the time stated shall not entitle the Purchaser to repudiate the contract in whole or in part.

If you have any questions please visit or call your local National Tiles store, submit an online enquiry or call 1300 733 000 between 9 AM to 5 PM AEST on business days