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Customer Feedback Form

At National Tiles we always enjoy hearing from our customers. Please help us serve you better by taking a few minutes to complete the questionnaire below. Please note that all fields marked with an * are mandatory fields.

Thank you for your valuable time.

*Name:	A value is required.
Address:
*Post Code:	A value is required.Invalid format.The entered value is less than the minimum required.The entered value is greater than the maximum allowed.
*Phone Number:	A value is required.Invalid format.
*Email:	A value is required.Invalid format.

If you have purchased tiles from us recently or visited one of our stores: Which National Tiles store did you visit?
	Mitcham	Sunshine	Dandenong
	Port Melbourne	Prahran	Grovedale
	Ballarat	Bendigo	Warrnambool
	Shepparton	Wonthaggi	Wodonga
Do you remember your sales consultants name?

How did you hear about National Tiles? (you can choose more than one)
	You have used National Tiles previously	Radio Advertising	Television Advertising
	Internet Search	Word of mouth	Store location
	Recommended by your designer	Recommended by your builder

Are your Tiles / Timber Flooring for:
	New Home	Renovation	Commercial Project
	Other

What did you think of our Tile & Timber Flooring range?
	Too many to choose from	Excellent	Good
	Average	Disappointing
Further comments?

Were you able to find exactly what you were looking for?
	Yes	No
If not, why?

Please rate the following:


Sales Staff:	Very Good	Good	Average	Poor
Friendliness
Helpful
Professional
Prompt
Well-informed
Well Presented
Decorative ideas & recommendations
Further comments?

Store Presentation:	Very Good	Good	Average	Poor
Cleanliness
Parking
Directional Signage
Store Layout / Display Boards
Further comments?

Delivery:	Very Good	Good	Average	Poor
Prompt
Punctual
Undamaged
Complete
Further comments?

Follow-up:
If you required follow-up service were you satisfied with National Tiles response?

Some final thoughts:	Yes	Unsure	No
Do you believe our prices were competitive?
Was our paperwork easy to understand?
Were our brochures helpful?
Were we able to clearly explain technical questions?
Were our trading hours convenient?
Did we make you aware of our product guarantees?
Have you purchased tiles from us before?
Would you purchase tiles / timber flooring from us again?
Would you recommend us to your friends ?

Do you have any further comments on what areas you feel we should improve or change?

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Contact A Store Near You

ARUNDEL
Unit 1/34 Newheath Drive Arundel, QLD 4214
(07) 5502 7733

ACACIA RIDGE
15/243 Bradman St, Acacia Ridge
(07) 3273 0333

BENDIGO
10 Nolan Street, Bendigo
(03) 5441 8000

BALLARAT
21 Doveton Street, Ballarat
(03) 5331 7588

BRENDALE
Unit 2/211 Leitchs Road, Brendale QLD 4500
(07) 3205 8011

BURLEIGH
Unit 2/2 John Duncan Drive, Varsity Lakes QLD
(07) 5593 6650

DANDENONG
22 Princes Highway, Doveton
(03) 9792 1633

GEELONG
178 Marshalltown Road Grovedale
(03) 5244 2466

MILDURA
140 Eleventh Street, Mildura
(03) 5023 3713

MITCHAM
621 Whitehorse Road, Mitcham
(03) 9874 6555

NOOSAVILLE
4/67 Mary Street, Noosaville, QLD 4566
0449 808 145

PORT MELBOURNE - RETAIL
525 Graham St, Port Melbourne
(03) 9644 6363

PORT MELBOURNE - BUILDERS
525 Graham St, Port Melbourne
(03) 9644 6333

PRAHRAN
108-110 Commercial Road, Prahran
(03) 9526 3999

SHEPPARTON
8001 Melbourne Road, Shepparton
(03) 5823 5066

SOUTH MORANG
5/545 McDonalds Rd
(03) 9436 7899

SUNSHINE
600 Ballarat Road, Sunshine
(03) 9363 6555

TRARALGON
175 Argyle St, Traralgon VIC 3844
03 5174 0888

WARRNAMBOOL
1050 Raglan Parade, Warrnambool
(03) 5562 7711

WARANA
Unit 1/ 23 Premier Circuit, Warana QLD 4575
(07) 5493 8109

WODONGA
4 Osburn Street, Wodonga
(02) 6056 4199

WONTHAGGI
120-128 McKenzie Street, Wonthaggi
(03) 5672 3215