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Feedback Form

At National Tiles we always enjoy hearing from our customers. Please help us serve you better by taking a few minutes to complete the questionnaire below. Please note that all fields marked with an * are mandatory fields.

Thank you for your valuable time.

*Name:
Address:
*Post Code:
*Phone Number:
*Email:

If you have purchased tiles from us recently or visited one of our stores: Which National Tiles store did you visit?
	Mitcham	Sunshine	Dandenong
	Port Melbourne	Prahran	Grovedale
	Ballarat	Bendigo	Warrnambool
	Shepparton	Wonthaggi
Do you remember your sales consultants name?

How did you hear about National Tiles? (you can choose more than one)
	You have used National Tiles previously	Radio Advertising	Television Advertising
	Internet Search	Word of mouth	Store location
	Recommended by your designer	Recommended by your builder

Are your Tiles / Timber Flooring for:
	New Home	Renovation	Commercial Project
	Other

What did you think of our Tile & Timber Flooring range?
	Too many to choose from	Excellent	Good
	Average	Disappointing
Further comments?

Were you able to find exactly what you were looking for?
	Yes	No
If not, why?

Please rate the following:


Sales Staff:	Very Good	Good	Average	Poor
Friendliness
Helpful
Professional
Prompt
Well-informed
Well Presented
Decorative ideas & recommendations
Further comments?

Store Presentation:	Very Good	Good	Average	Poor
Cleanliness
Parking
Directional Signage
Store Layout / Display Boards
Further comments?

Delivery:	Very Good	Good	Average	Poor
Prompt
Punctual
Undamaged
Complete
Further comments?

Follow-up:
If you required follow-up service were you satisfied with National Tiles response?

Some final thoughts:	Yes	Unsure	No
Do you believe our prices were competitive?
Was our paperwork easy to understand?
Were our brochures helpful?
Were we able to clearly explain technical questions?
Were our trading hours convenient?
Did we make you aware of our product guarantees?
Have you purchased tiles from us before?
Would you purchase tiles / timber flooring from us again?
Would you recommend us to your friends ?

Do you have any further comments on what areas you feel we should improve or change?