FAQs

national tiles

 

Terms and definitions of each category of tile available at National Tiles

Tile Ratings

Tile Applications

Considerations When Purchasing Tiles

Sealing Tiles

Caring For My Tiles

Tiler Information

National Tiles General Information

National Tiles Delivery & Pick up Information

  • What are my delivery options? Does my payment have to be made before delivery?
  • Can I pick my tiles up directly from a National Tiles store?
  • What will delivery Cost?
  • Can you tell me when my delivery will arrive?
  • What happens if my tile is damaged during shipping?
  • How many m2 am I able to pick up in my car?
  • Will someone be able to load my order into my car?
  • Can I order my tiles from one branch and pick them up from another?

Who is National Tiles?

National Tiles is one of the leading tile companies in Australia. We stock 1000's of different tiles every year and hold exclusive agreements with local and international manufacturers to provide you with the lowest priced, highest quality tiles in Australia, every time!

What tiles do Nationals Tiles have available?

National Tiles imports over 2000 containers of stock annually and sent to stores daily! We stock a wide range in both porcelain and ceramic for floor and wall tiles with most lines also coming in different sizes and indoor and outdoor applications. Our range also extends to feature products, borders, glass, mosaics and natural stone.

National Tiles extensive range reflects today's colour trends and innovative concepts. The relationships we've established with Architects and Interior designers enables us to keep ahead of these trends and allows us to have available unique, modern and cutting edge products direct to the public. 

 If you are unsure about which tiles suit you best please don't hesitate to drop us a line via info@nationaltiles.com.au  or call on 1300 733 000 and one of trained consultants will certainly assist.

 

Terms and definitions of each category of tile available at National Tiles     

What are ceramic tiles?

Ceramic tiles are a light weight clay based tile. They are pressed at a lower pressure rate and fired at a lower temperature to that of porcelain tiles. This manufacturing process means that they are always finished with a durable glaze which carries the colour and pattern. This glaze can be either gloss or matt and in some instances there can be an additive to the glaze to give the tile an external rating. The edge of a ceramic tile is generally not rectified; this means that the tiles should not be laid any closer than 3-5mm depending on the quality of the substrate. (For what is a rectified tile?)

Key benefits:

  1. Tiles are used in both wall tile and floor tile applications.
  2. Ceramic tiles are great for walls in any area of the home as they are cost effective whilst still giving a superior look.
  3. Ceramic tiles are softer and easier to cut than porcelain making the installation cost more affordable.
  4. Usually carry a PEI rating of 0 to 3. (To understand PEI ratings please refer to what is a tile rating?).
  5. Ceramic tiles are suitable for light to moderate traffic.

All our ceramic tiles comply with Australian standards so you can be assured you are not just getting a low price every time but also the best quality guaranteed.  

 What are porcelain tiles?

Porcelain tiles are made using very fine, high quality materials with high silica content. Pressed at a high pressure rate and fired at high temperatures, they are typically much less porous than other tiles and do not always require sealing.

Porcelain tiles can either be glazed with gloss, matt or textured finishes and unglazed porcelain tiles result in a natural, polished or textured finish. To provide our customers with great choice, National Tiles offers, in most cases, all finishes for each range. Typically large format porcelain tiles are rectified; this means that the tiles are cut after manufacture to ensure that that they are square, this allows for the tiles to be laid with a minimal grout line of 1.5mm as per Australian standards.

As a result of manufactures around the world continued improvement and development in technologies of unglazed porcelain we also offer full bodied porcelain, double loaded porcelain and soluble salts. 

What is full bodied porcelain?

 This type of porcelain has the same surface as the body. There are two main versions, the speckled (salt and pepper) and the micronized grain version.

 What is doubled loaded (charged)?

Composed of fine speckle biscuit and micronized topping. The two layers are then pressed together prior to firing.

 What are soluble salts?

Soluble salts composed of metal oxides and water are spread through a screen on white porcelain, which then penetrates the body of the tile and releases the colouring during firing.

 Key Benefits Porcelain Tiles:

  1. Porcelain tiles absorb 0.5% water or less which makes them suitable for humid spots like bathrooms, terraces or kitchens.
  2.  Both glazed and unglazed porcelain tiles are extremely durable making them suitable for any application from light traffic to the heaviest residential and light commercial traffic.
  3. Full bodied and double loaded porcelain tiles carry the colour and pattern into the tile, making it far more a durable product. It is suitable for any application from residential to the highest traffic commercial or industrial conditions. 

 What are mosaic tiles?

Mosaic tiles are very small tiles, typically less than 100mm square and are most commonly known as splashback tiles due to there popularity as a finish for kitchen and bathroom splashbacks.They are available in many different materials including porcelain, ceramic, glass or natural stone, to name but a few. The finishes available will also vary and depend upon the material used.

Commonly sold pre-mounted on mesh or paper sheets at 300x300mm. These sheets can be cut down to generate a pattern when mixed with other body product. For example a 300x300mm sheet of 50x50mm mosaics could but cut down into 100x300mm strips and joined together end to end to create a feature in a shower wall.

National Tiles have introduced a computer aided Design Kiosk into all of our showrooms. Customers can choose from over 3,000 beautiful ‘Murano Glass and Natural Stone mosaic combinations. The design kiosk lets you select the product range that you are interested in and then view them in a photo real image in the kitchen or bathroom of your choice. It's quick and easy to create your exclusive new feature.   

 Key Benefits;

  1.  Mosaics are used generally as a feature tile to enhance a room.
  2.  They are bright and add character without being over powering or can be a bold statement reflecting the home owners personality.
  3. National Tiles Mosaics are made from the highest quality products from around the globe.
  4. The new Design kiosk gives you opportunity to view over 3,000 combinations in the setting of your choice.

  To know more see ‘Why buy mosaic splashbacks over glass?'

 What is natural stone?

As the name would suggest stone is a natural product. The intention behind the production of natural stone tiles is some what different to that of porcelain or ceramic tiles. The intention with porcelain and ceramic tiles is to take raw material (clay and silica) and process it into a new controlled material. The intention with natural stone is to find and mine the material whilst trying to preserve as much of its natural appearance (including naturally occurring faults) as possible.

 Key Benefits:

  1. Natural stone has been a primary construction material since man first lived in a cave and painted on its stone walls.
  2. Whilst natural stone must be respected and maintained to ensure that it continues to look as beautiful in the future as the day it was installed, it is possible to have your stone floor resurfaced in years to come.
  3. Natural stone, gives any interior an element of style and refinement, the polished finishes add formality to a space whilst a honed finish provides a more organic aesthetic.

 What is engineered stone? 

A man-made product composed of a blend of natural minerals and manmade agents such as polyester, glass, epoxy, and other such ingredients. 

 Key Benefits:

  1.  This product can give the appearance of a "stone-like" surface, but it does not possess the characteristics of a natural stone.
  2. Cheaper alternative to Natural stone. 

 What are boarder tiles?

 Like mosaics boarder tiles can be manufactured from almost any material from glass to porcelain and ceramic. National Tiles have a range of boarder tiles (200mm x 60mm) which can go with all of our 200 x200 or 200 x250 wall tiles. The colour ways compliment our Banur, Kimberley and Portofino floor range. 

Key Benefits:

  1. Boarder tiles are a cost effective way of adding a feature to a tiled area such as a kitchen splash back or a shower recess.
  2. Boarder tiles can be used as a capping tile when only tilling part way up a wall.

 What is the difference between porcelain and ceramic tiles?      

Both ceramic and porcelain tiles are produced the same way but the difference can be attributed to the pressing and firing process which renders the porcelain tile a superior product. The characteristics of porcelain tiles are denser, hard wearing and less porous with a very low absorption rate of less 0.05% compared to ceramic absorption rate of 5% or less.

 Porcelain tiles are generally not glazed over and colour runs right through them to be polished, honed or produced in a natural finish. Ceramic tiles on the other hand are almost always finished with a durable glaze which carries the colour and pattern.

 As Porcelain tiles do not have this protective glaze, most of these tiles require special maintenance. See ‘Caring for my Tiles' for assistance

Porcelain tiles can be used in almost any application internal and external and are available in many finishes and sizes in the same series and colour formats. A high percentage of new home buyers and renovators will choose a porcelain tile due to its strength and beauty.

 Ceramic tiles are low maintenance, are available in an endless colour range and are produced at a low cost. More suitable for use in domestic areas. If chipping occurs, it may be noticeable, due to the interior of the tile being coloured differently.

Hybrid option - Glazed porcelain. Popular for time-conscious builders and home owners.

For Further information please see - terms and definitions of each category of tile available at National Tiles.

What is double loaded porcelain?

Double-loaded porcelain is manufactured with two layers of porcelain pressed together and fired. The top layer (approx 2-5mm thick) and base porcelain are pressed together under high pressure. The top layer is made up of porcelain clays that have been randomly infused with various dyes, which create a beautiful range of colour combinations and patterns replicating that of natural stones.  National Tiles has a range of double-loaded porcelain tiles which range in price and design.

Do glossy tiles have to be porcelain?    

Both ceramic and porcelain are available with a high reflection. Glazed ceramics and porcelains are referred to as gloss whilst full bodied or double loaded porcelains are referred to as polished. The name for the type of reflection indicates the method by which it is achieved.

  1. ‘Gloss' refers to the type of glaze used.
  2. ‘Polished' refers to after manufacturing the tile, the product is mechanically polished to make it reflective.

 What is glaze?

Glaze is made up of ground glass and colour pigments which are used to create unique designs. It's a surface covering that is vitrified by firing and strongly adhered to the ceramic or porcelain body tile.

Can glossy tiles be used on wet floor areas?     

For commercial application it is necessary that all materials comply with relevant standards. Domestically there is more scope for you as the consumer to make up your own mind based on practical information and your needs and wants. Certainly a polished porcelain or gloss glazed ceramic and porcelain tile is more slippery than natural porcelain or a matt glazed ceramic or porcelain tile.

Below are some of the points to consider when deciding if a polished or gloss floor tile is suitable for your project.

  1. Do you have any one in the home who requires care? Moving around showering etc can be more difficult and dangerous on a reflective floor.
  2. How stable are you on your feet?
  3. Do you get ready for work in the morning in socks or stockings?

 Giving thought as to how you live and who will be living on the new floor both now and into the future will help you make the right decision regarding the appropriate finish for you.

What are economy grade tiles?

Economy grade tiles are generally priced in the cheapest price bracket as they are a mixture of first and second quality product graded at the time of manufacture by the factory. In most cases people buying economy graded tiles should expect some slight colour and size variations along with some small surface imperfections. Laid using some basic knowledge the end result will still look great.

What are the most common shapes of tiles?      

National Tiles stocks the most popular shapes of tiles which are square and rectangular but you can also find tiles that are hexagonal and octagonal.

The most common lay types?   

 The 4 most popular ways to lay your tiles are:

  1. Brick bond (not recommended for tile sizes larger than 300x600 due to  the natural cupping and bowing of the tiles during firing)
  2. Stacked
  3. Diamond Lay
  4. Herringbone (not recommended for tile sizes larger than 300x600 due to  the natural cupping and bowing of the tiles during firing)

If you are using a Diamond Lay pattern we suggest you order 15% more tiles and 10% for all other layouts due to the amount of wastage in cuts and breakages.

What is a rectified tile? Why do tilers charge more to lay these?

A rectified tile is a tile that has been cut after manufacturing to ensure that it is truly square. For example if you can imagine a gloss white wall ceramic  tile manufactured at 305x610, all of the tiles in this production batch would be re-cut to 300x600 at the same time to ensure that they are all the same size and are truly square.

The reason why tilers charge more to lay a rectified tile is that typically they are laid at 1.5mm spacing (minimum aloud by Australian standards) this provides a beautiful finish but is more difficult to lay. The wider the grout lines the more room for movement when laying the tiles. If the tiles are rectified and the grout line at the minimum 1.5mm then the tiler must ensure that the substrate is as level and perfect as possible, the thinner grout lines also mean that there is less room for error. This is time consuming and the additional care and time is reflected in the installation rate.

 What is a vitrified tile?  

Vitrified means that tiles do not absorb water.  Glaze Vitrified, means that the vitrified tiles have been glazed. 

 What is a non-vitrified tile?

 A non-vitrified  tile is considered non vitreous when water absorption exceeds 7%.

Why do tiles from the same batch vary in size?

 

 Floor tiles can vary by 0.75% and still be within the Australian standard. A 400mm x 400mm floor tile can vary from 397mm to 403mm. Tile sizes are only ever given as nominal measurements.

On the very rare occasion the tiles are out on size return to the store or call the store you purchased the tiles from to arrange an inspection. For queries regarding tiles purchased online please call 1300 733 000.

 What is the difference between indoor and outdoor tiles?          

Outdoor tiles are exposed to harsher conditions and therefore need to be resistant to the elements e.g. frost, slipperiness. National Tiles has a wide selection of tiles specifically for outdoor and indoor use.

What is absorption and how does it relate to purchasing tiles?   

Absorption is the ability of the tile to take up liquids or vapours. Absorption plays a key role when it comes to outdoors, kitchen, or bathroom tiles.  Ceramic tiles absorb 5% or less, porcelain normally absorbs less than 0.5%.

What is a Nano finish and the benefits? Nano finishing is a "pre seal", in that it eliminates the need to seal polished porcelain tiles after they are installed. National Tiles polished Stratos range comes with a nano finish which you can purchase in store or online. 

Benefits:

  1. Increases water and dirt resistants
  2. Lifespan of Nano Sealant last between 6-10 years.
  3. Sealant is also anti-bacterial
  4. The anti-sticking technology prevents dirt from adhering to the surface, thus easy to clean and stain free.
  5. Tile surfaces are no longer prone to mouldy growth.
  6. Ideal for bathrooms, kitchens or any other wet area in the home.

Tile Ratings

What is shade variation?         

The shade (colour, tone, texture and value) of all ceramic floor tile pieces varies; it is an inherent characteristic of tiles. One of four Colour Shade Variation (CSV) indicators is assigned to each floor tile to inform the consumer prior to purchase of the degree of shade variations present among pieces in a single box of that tile.

The shade variation indicators are:

  • V1 LOW VARIATION: Least possible shade variation among pieces of tile in a box of this product. When installed this tile shade provides a uniform appearance and give floors and walls an even harmony.
  • V2 MODERATE VARIATION: Low to moderate shade variation present among pieces of tile in a box of this product. Like most natural materials this tile has a subtle variation that adds a refined modulation to floors and walls.
  • V3 HIGH VARIATION: Considerable shade variation present among pieces of tile in a box of this product. The tiles still share the same colours, but with texture variations. This tile provides a spontaneous shade variation within the same colour range that highlights lustrous texture variations.
  • V4 RANDOM VARIATION: Highest possible shade variations among pieces of tile in a box of this product. Colours vary from tile to tile. Luxurious shade and colour shifts create customized floors which allow for rich fashion statements to emerge.

 Shade variation is based on production run, some tiles look the same when they belong to a certain production run but different when they have been produced in different runs. Those changes obey to slight temperature or colouring changes.

 Please Note:

  1. On delivery check the tiles in all cartons to ensure tiles of the same colour (before laying). 
  2. Check each code number on the each box to ensure they are the same.

National Tiles staff will ensure that the tiles you purchase are from the same batch. Given that we hold such a large amount of stock and remove a batch from retail when low you can be assured we do our very best to minimise shade variation.

The best option is to complete your selection here on the website and order a sample of the tile you like to help you make your final decision.

 What is a PEI rating?   

The Porcelain Enamel Institute (PEI) has developed a rating system that assesses the wear resistance and durability for wall and floor tiles. Not all tiles are able to be used in all areas, which is why this is important. The wear resistance measure equates to the PEI rating. The rating range from 1 to 5, classifying the tiles according to their suitability to be used on different levels of foot traffic.

  1. PEI 1= Light Residential
  2. PEI 2= Heavy Residential
  3. PEI 3= Light Commercial
  4. PEI 4= Heavy Commercial
  5. PEI 5= Extra Heavy Traffic

Tile Applications

 Can floor tiles be applied on the walls and vice versa?  

Contemporary decorating trends have involved showcasing floor tiles on walls and glass mosaics as a floor feature. We at National Tiles recommend choosing with caution and getting the right advice from our experienced colour consultants or getting inspiration from our online gallery.  Depending on the size and weight of the floor tile, it can be applied in other areas. Some wall tiles will be unsuitable to be used on the floor as they are at risk of scratching or breaking due to low load bearing capabilities.

For example, it is not recommended that a glass tile be placed on the floor as a main tile. It can however, be used in low traffic areas or can be used as a feature. If floor tiles are applied to the wall you may need to consult your builder or tiler regarding the weight of the wall as some floor tiles are far too heavy. 

Please refer to our online tile description regarding our recommendation for the suitable placement of each tile.

 What basic tools do I need to tile a room?        

Please refer to National Tiles DIY Tiling it will give you access to all you need to know regarding how to complete your beautiful new renovation.

 Are tiles waterproof? How do I choose the right tiles for wet areas?     

Most tiles can be used in wet areas, when purchasing tiles for areas such as a bathroom or Kitchen you need to consider the slip resistance and water absorption rating. There is no real need for waterproofing grout as most people don't waterproof you were worried discolour and staining then use a poxy grout.

 Are tiles heatproof for fireplaces?          

Tiles are heat-resistant and can be used as fireplace surrounds. When using a tile in a high temperature environment, ensure that your adhesive and binding materials are also heat resistant.

How do feature tiles work? What size do they come?   

Most of the features come on 300 x 300 sheets which can then be cut down to what ever size you need. National Tiles carry a great range of their own colours and designs; we also carry many more exclusive brands from all over the world. Decorative, boarded or feature tiles are really used to showcase the owners own style, you can be as bold as you want. To get inspiration, visit our online gallery and blog for professional advice from our very own colour consultants.  

Can I tile over a floor that is not level?  

You need to ensure the tiling area is level before applying tiles. If pressure is applied to tiles on a non-level floor, the grout and adhesives will eventually crack and the tiles will lift.  

How can I level my uneven floor?

If you wish to tackle this problem yourself, you will need to use a straight edge such as a spirit level to identify any discrepancies. For cement floors use an internal and external self leveller. Just pour it on and let it dry. For timber, sand over the area and screw down (instead of nailing) the moving boards to prevent squeaking.

 For tiling over timber and other sub straights where cement sheeting is required, laying sheeting over your floors will help spread the load and level the space. Cement sheeting or tile underlay should be used.

 Before you begin tiling, ensure the surface is clean and prepped. Any lumps under the tiles will produce a bump in the surface and cannot be sanded down once laid.National Tiles offer a range of floor levellers which either purchase online or trade area at any of our stores.

 Can I stick my new tiles down to a vinyl floor?  

There are specific tiling systems and materials that we stock that will allow you to tile over vinyl flooring. Please consult with National Tiles on the most suitable way of achieve the best results.   

What can I use to seal a tile / grout joints?

Most tiles do not need to be sealed; only some polished porcelain tiles are not sealed at the factory. For tiles and grout lines which do require sealing, use Lithofin FZ Stain-Stop, a premium impregnating sealer which prevents the penetration of oil, grease, dirt and water-borne stains and also facilitates maintenance without altering the appearance of the tiles. Lithofin products are available at your local National Tiles store or online.

For wet areas silicone sealant should be used. There are a range of colours available. The corners should be sealed, as well as other areas where water may accumulate. Ensure the area is well ventilated prior to applying the seal.

Please call National Tiles to find out whether your tiles require sealing.

 Considerations When Purchasing Tiles

Life Cycle Analysis

"Life Cycle Analysis (LCA) is a key factor which must be weighed carefully when choosing hard or soft surface finishes.LCA looks at how long a product will effectively remain in service and evaluates its cost per annum, including general care and maintenance over that period.

The figure below provides detail of an LCA study conducted by cost consulting firm Scharf-Godfrey, a division if Phoenix Engineering on behalf of the Tile Council of North America.

The extensive study conducted that popular hard surface finishes like ceramic tile, mosaic tile, glazed and unglazed porcelain, travertine and marble performed significantly better than soft finishes like sheet vinyl and carpet.

Critically these robust materials were expected to last to 50 years in preference the 10 year life expectance of sheet vinyl or the six year useful lifespan attributed to carpet". Tile & Stone Annual Vol 2, 2011. Article; Sustainable stone and tile. Page 50.    

Table. Life Cycle Costs per year.

 

Materials

Installed Cost

US$

Life Cycle Cost US$

Expected Life

(Years)

Cost Per Year

US$

Ceramic Tile

7.00

16.30

50

0.33

Mosaic Tile

8.20

17.50

50

0.35

Quarry Tile

8.65

17.95

50

0.36

Glazed Porcelain

8.94

18.24

50

0.36

Unglazed Porcelain

10.30

19.60

50

0.39

Natural Hardwood

9.31

20.80

50

0.42

Travertine - Turkish

12.50

21.80

50

0.44

Marble

21.00

30.30

50

0.61

Stained Concrete

12.40

15.90

25

0.64

Laminate

8.84

17.82

25

0.71

Man-mad hardwood

9.58

18.56

25

0.74

Portland Cement Terrazzo

24.88

34.30

30

1.14

Sheet Vinyl

6.90

14.09

10

1.41

Resin Terrazzo

8.50

18.32

15

1.22

Carpet

2.67

7.54

6

1.26

Poured Epoxy

9.11

15.37

10

1.54

VCT

3.91

18.45

10

1.85

 

How much wastage should I include when ordering tile?

 When ordering tiles, an additional 10% for straight tiling and 15% for diamond pattern or tiles 600mm x 600mm and larger should be added onto the total amount of tiles you require. We often receive many requests for extra tiles years after the job is complete. We always recommend purchasing an extra box or two. This will make the process of replacing a tile that becomes damage in future a lot easier, for you will not have to track the exact type of tile that you purchased years prior.

 How do I know how many tiles I need and how to measure?    

National Tiles will be more than happy to help you with measuring and estimating the number of tiles you will need (if you have your scaled building plans, this certainly speeds up the process).   Most of our National Tiles stores offer local on-site measures, however if you are working on a DIY project and would like to do this yourself, it's simple.

Key Points in measuring: 

  1. Ensure you have clear working area to measure
  2. Measure in meters and fractions
  3. Multiply the length by the width of the room to get the total square meters.
  4. Now add 10-15% wastage 

If you're purchasing your tiles online, the shopping cart will automatically allocate the right number of tiles required by the m2 figure you allocate.

 

Why buy National Tiles premium glass mosaics over solid glass splashbacks?   

National Tiles premium glass mosaics far out way the benefits of a solid glass splashback:

  1. Glass Mosaics cost effective; An average glass splashback of 2000x600 with around cost of $560 and placing that into 1.2m2 premium glass mosaic at National Tiles will cost you approx $468.
  2. Glass Mosaics can be installed D.I.Y; glass mosaics are easy to install yourself, head to National Tiles DIY Tiling: How to tile Mosaics for all the tips and tricks you need to complete the job.
  3.  Easier to replace; if you need to replace parts of your splashback years down the track, you can remove or update without having to replace the whole area.
  4. Raw materials; National Tiles premium glass mosaics are made with Murano glass from Italy, this product is also used in art glass that develops unique pieces.

Sealing Tiles

What tiles need sealing?           

Most of the National Tiles ranges do not need to be sealed. When purchasing from our natural product range or some of our porcelain tiles will require protecting with a sealer. Please review the quick guides to assist.

Why do my tiles need to be sealed?     

Sealants form a protective layer on the treated surface. This layer prevents dirt from penetrating into the material, thereby facilitating every-day maintenance. Sealants should preferably be used indoors. These treatments are only partially suitable for outdoor use because the closed film may trap moisture in the material.

How often does porcelain need to be sealed?   

If the tile requires sealing, we recommend re-seal every 6-10 years depending on the tile and manufactures recommendations.

 All natural stone that will be used in an internal application will require sealing after installation. Natural stone will also require a maintenance plan long term to keep its beauty. We stock a premium range of natural stone and maintenance products to support its care.

How can I tell if the grout lines need to be re-sealed?   

 If you put a few drops of water on the grout lines and it beads up then the sealer is ok. If the water absorbs quickly then it is time to re-seal the grout.

Will my natural stone tiles change colour if I seal them? 

National Tiles carry a premium range of German engineered sealers and cleaners (Lithofin). Using the right sealer and cleaner for your natural stone tiles will ensure they maintain their appearance. If it's a change of colour you are after, please discuss this with your sales consultant for them to recommend the appropriate product for your application and requirements.

Caring for my tiles

How can I best look after my tiled floor?          

Ceramic Tiles are quite simple to take care of, as they don't require too much aftercare cleaning or maintenance. On a regular basis, use a natural cleaning liquid with warm water and a mop. Refrain from using harsh bleachers or abrasive chemicals as you may damage the tiles.

 We also recommend for regular maintenance of your porcelain and even ceramic tiles use Lithofin FZ Vitra-Clean. This special cleaner is specifically designed for regular cleaning of floor and wall tiles to remove general dirt's in residential areas. With regular use the appearance of your tiles is enhanced. Lithofin products are available at your local National Tiles store.

 How can I minimise the wear and tear of my floor tiles?

It is natural for tiles to endure wear and tear with age. National Tiles offers a Lifetime guarantee on our premium range tiles and a 10 year warranty on all other first quality tiles so you can feel assured that your tiles will last. 

To keep your tiled floor and walls looking beautiful, follow some simple tips;

  1. Avoid using abrasive tools or steel wool on your tiles.
  2. Use the manufactured -recommended cleaning products and sealant specific to the tile purchased.
  3. Avoid using harsh bleachers and chemicals
  4. Immediately after any spills mop the floor with warm water and cleaning product to avoid grout stains.
  5. Use floor protectors on the legs of harsh furniture that may scratch or chip the tiles.

Am I able to replace my damaged tiles?           

Absolutely. Cracked tiles are able to be removed and replaced. The cause of the damage should be identified to prevent a future reoccurrence. For this reason, we advise to order an extra 10-15% more depending on the tile with your initial order and store appropriately.

My marble tiles are stained from a disinfectant. How can I clean them? 

Clean the marble with a clean damp cloth and rinse the marble with clean lukewarm water and Lithofin wax- off which is sold at any National Tiles stores or online, please remember to follow manufactures instructions.  Dry the marble with a clean soft cloth, and buff it until shining.

Why are my tiles cracking?      

Tiles generally crack due to poor tiling methods and/or practices, above average movement in substrates. If you are experiencing tiles cracking, we can provide you with advice and have an inspection carried out on site by professionals.

Can damaged tiles be repaired in the resurfacing process?        

Yes. A filler can usually repair chipped or cracked tiles. If, however, the damage is extensive, re-tiling may be obligatory. To find out more on retiling check out ‘Fixing Problem' DIY clip number 12.

           Tiler information

Can National Tiles help me install my tiles?  Can you recommend a tiler?           

 Our stores have built a network of trade contacts that specialise in various fields like the tiling of ceramic and porcelain tiles, fixing of stone and slate, cleaning and sealing, and even tile removal. To find a Tiler please go to the National Tiles home page and enter your post code in to the finder. All tilers on the finder are apart of the National Tiles trade club.

 What is the cost of having tiles laid?      

This is a very general question and many factors will need to be considered such as substrates and elevations. The following is a general price list range to be used as a guide only. It is advisable that a professional reputable tradesman provides a detailed quote of any works that are to be carried out.

 General price guide:

  1. Standard ceramic wall and floor tiles: Expect to pay between $35-$45m2.
  2. Porcelain wall and floor tiles: Expect to pay between $45-$85m2 depending on size and format.
  3. Natural stone wall and floor tiles: (Internal or External): Expect to pay between $80-$140m2 depending on size and format.

 Does a tiler charge an additional fee for laying non standard tiles?          

 Tilers generally have a fixed rate for fixing a tiled area or for laying ceramic or porcelain tiles from scratch. You will find that most tilers will charge an additional amount when dealing with large tiles, glass mosaics, patterns or hard structural tiles. On your initial consultation with the tiler, it is recommended that you discuss any additional fees that may be charged to complete your job. It is always a good idea to get a few quotes and discuss your thoughts and ideas with the tiler. This way they have a clear idea of what you expect prior to beginning the job.

National Tiles General Information

What are National Tiles' trading hours?

National Tiles retail operating hours are:

MONDAY - FRIDAY                  7AM TILL 5PM

SATURDAY                                9AM TILL 5PM

SUNDAY*                                   10AM TILL 5PM

 

*Please note that trading hours vary depending on store location. Please check with your local branch by clicking on ‘Store locator'. Building selection centres are by appointment only.

 Does National Tiles provide sample tiles?

Yes, we do. Order your free sample online by accessing our Online store. A postage charge of $9.95 will be incurred, or alternatively please visit your nearest National Tiles branch for pick-up.

 What if I can't find the tile I want on this website?       

This site represents only a small selection of our vast range. There are many more tiles and other items to view in National Tiles showroom.

How long does it take for custom order items to come in?        

This will vary depending on the size of the order and the tile requested. When placing an order you will be advised on the lead time.

What are my payment options?

You can pay for your tiles by cash, Visa, Master card, debit card, direct deposit or cheque.

How heavy is my order?

 We need to calculate and allow between 5-15kg per box for all standard wall and floor tiles and between 15-35kg per box for all floor and wall tiles in a larger format. Your sales consultant will be able to further advise you on the tiles you select.

Am I able to return any unused tiles or features that are left over?          

Please refer to the terms and conditions on your Tax Invoice for the National Tiles return policy. There are strictly no refunds on any specialty or custom ordered items or economy grade tiles. Please discuss any concerns you might have with your sales consultant and they will be able to inform you if the tiles you have selected can be returned if unused.

Can anyone come out onsite to discuss my tile selection requirements?

Absolutely, please call your local branch and they will be more than happy to send out a company representative who will be more than happy to assist and discuss your requirements.

I've placed an order and now I need to cancel it. What do I do and will I be charged?  

 Cancelled orders will be charged at 15% of the total cost.

How many square metres in a box?      

 As there are many different tile sizes and types this can vary. Please ask your consultant to provide you with further information based on the types of tiles you select, if you are ordering online the calculator will automatically show the number of boxes required.

What is National Tiles guarantee?         

National Tiles is the only tile company in Australia to offer a lifetime guarantee. All National Tiles premium products are covered by our new exclusive lifetime guarantee.

After over 30 years of National Tiles selling the best quality tiles in Australia we're now backing our premium ranges with our exclusive National Tiles lifetime guarantee. For terms and conditions or the application form please click the here    

On all other products we offer  the assurance of a 10 year guarantee for your peace of mind for further details  

 Do you provide free written quotes?     

Yes, to receive an on the spot quote use the online store, it will then save your settings if you choose to come back later. Or if you prefer, our friendly, knowledgeable colour and sales consultants will help you select your tile and material requirements and will provide a free written quote. We will even measure your plans to ascertain how many m2 are required to ensure the quote given is detailed and accurate. All our quotes are numbered so if you'd like to proceed with the quote it's as simple as a phone call.

Do you have all tiles in stock?

 In most cases required stock is available on the spot, however depending on the tile we may require extra time to deliver due to production times. 

Do you sell stone tiles?

Yes, we carry a premium range of natural stone tiles in different formats and finishes. All our natural stone can be used for any internal or external application. To view our range please head to the online store or gallery.

Does National Tiles carry feature tiles? 

We carry a wide range of marble, glass, stone and blend features. To appreciate our vast range, please ask your consultant or visit your nearest showroom.  To view our range please head to the online store or gallery.

Do you sell stack stone?          

National Tiles carries a range of natural stack stone in a variety of colours suitable for any internal and external application.  To view our range please head to the online store or gallery.

National Tiles Delivery & Pick Up Information

What are my delivery options? Does my payment have to be made before delivery?      

Order needs to be made and paid in full before 11am the day before requested delivery date because it needs time to be picked & packed. There's a choice of what kind of delivery you can have too - Manitou or hand unload - Manitou is a mini forklift & hand unload is self explanatory.

Can I pick my tiles up directly from a National Tiles store?      

Tiles ordered online can also be picked up from your nearest store (excluding Prahran).

Please Not: Pick ups on Saturdays are limited to selected stores (excluding Port Melbourne and Prahran). Please call your nearest store or head office to check whether pick ups are available on weekends.

What will delivery Cost?          

 There are a few delivery options that we can offer. Delivery is normally charged at a standard rate of $105 per pallet throughout metro Melbourne & Brisbane for a hand or forklift unload. For larger deliveries or deliveries required outside of Metro Melbourne, we are able to provide you with a delivery quotation within 3 days. If hand unload is not required the first pallet is charged at $105 and every consecutive pallet after that at $80 per pallet. Larger commercial deliveries will be priced individually.

Can you tell me when my delivery will arrive?   

Unfortunately we are unable to specify delivery times, however we can request a morning or afternoon delivery and the driver will usually call 1 hour prior to arriving on site to ensure access is available.

What happens if my tile is damaged during shipping?     

If your tiles arrive damaged, you must notify us within 24 hours of receiving your tiles. We will replace your tiles and ship them to you at our expense. You must keep the damaged items and all packaging material for shipper's inspection.

How many m2 am I able to pick up in my car?

 We would safely consider that no more than between 15-20m2 be loaded into any passenger vehicle excluding commercial vehicles. Any orders over this amount is advisable that a trailer, ute, truck or any other large commercial vehicle be used to safely pick up and transport your order.

Will someone be able to load my order into my car?

Absolutely, our in house friendly warehouse personnel will be more than happy to assist.

Can I order my tiles from one branch and pick them up from another?  

 Absolutely, we will endeavour to fulfil all your requests so please discuss this with your sales consultant at the point of sale.